Privacy Policy

How we handle your data

Last updated: May 2025

Information We Collect

We collect information you provide directly: name, email address, phone number, shipping address, payment information, and style preferences. We also collect usage data such as browsing history, wishlist activity, and app interactions to personalise your experience.

How We Use Your Information

Your data is used to process and fulfil orders, personalise product recommendations, send order updates and offers via SMS and WhatsApp, improve the app experience, and detect fraud. We do not sell your personal data to third parties.

Marketing Communications

With your consent, we may send promotional messages via WhatsApp and SMS. You can opt out at any time by messaging STOP to our WhatsApp number or adjusting notification preferences in the app.

Data Security

All personal data is encrypted in transit (TLS 1.3) and at rest. Payment details are handled exclusively by PCI-DSS compliant processors — we never store your full card number. Access to production data is restricted to authorised personnel only.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To request account or data deletion, contact us on WhatsApp or email [email protected]. We will process your request within 30 days.

Data deletion & privacy requests [email protected]

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via the app or WhatsApp. Continued use of Citavelle after changes constitutes acceptance of the updated policy.