Frequently Asked Questions

Track your order any time on our Track order page with your IMP- number and the phone or email you ordered with. Once it's shipped, you'll also get the courier's tracking number and link.

You can cancel your order yourself in My account → Orders while it shows ‘Order confirmed’ or ‘Awaiting confirmation’. Once it shows ‘Sourcing your style’, the piece has been bought from our partner for you and can't be cancelled, but you can still ask for a size exchange after delivery. Prepaid orders that you cancel are refunded in full to your original payment method.

Send a photo on WhatsApp within 48 hours of delivery and we'll arrange a full refund or replacement straight away.

Every product page and the checkout show an estimated delivery date range for your order, counted from the day you order. We deliver to PIN codes across India. You only pay the product price and our delivery charge (₹59 prepaid, ₹109 cash on delivery). No customs, duty or extra charges, ever.

Size not right? Ask for a size exchange within 5 days of delivery. Item damaged or wrong? Tell us within 48 hours of delivery and we'll make it right. See Returns & Exchanges.

For hygiene reasons, innerwear, cosmetics, and customised items cannot be returned.

Message us on WhatsApp with your order number and we'll start the return and arrange a pickup.

We accept Cash on Delivery (COD), UPI, credit and debit cards, and net banking.

Yes — COD is available on most pincodes across India. Just select Cash on Delivery at checkout and keep exact change ready.